Refund policy

Return policy

All wigs and bundles are personalised and made to order. Due to the bespoke nature of our products, we are unable to accept returns or exchanges unless the item is faulty.

Returns will not be accepted if the lace has been cut, or if the wig has been worn, styled, or altered in any way from how it was originally delivered.

It is the customer’s responsibility to carefully review all product details before placing an order. By completing your purchase, you acknowledge and agree to our non-refundable policy.

No returns accepted on all hair products. Refunds only accepted on damaged products with picture/video evidence.